Frequently Asked Questions

What happens on my first visit?

Your physical therapist will perform an examination that lasts about 45 minutes. She will take a detailed medical and surgical history, review your current medications, and ask you about the specific problem that brings you to therapy. She will then examine you, perform tests and take measurements.

She will analyze this information and determine your physical therapy diagnosis. She will explain your treatment options to you and give you an opportunity to ask questions. Together, you will set goals and make a discharge plan. You may be given specific instructions or exercises to complete prior to your next visit. Before you leave, you will stop at the front desk and set up your appointments.

 You should plan to be at the clinic for an hour and 15 minutes for the first session. Learn More...

What should I wear to my first appointment?

Please wear comfortable, loose-fitting clothing that will allow you to move freely and your therapist to see and touch the affected body part.

What are your hours of operation?

ProActive Physical Therapy & Rehabilitation, LLC is open Monday and Wednesday 8-5:30, Tuesday and Thursday 9-6:30 and Friday 8-3. Please contact our office if you have scheduling needs you would like us to try to accommodate.

How long will each treatment last?

Treatment sessions are typically 45 minutes, but can be longer or shorter, depending on your specific needs.

How many visits will I need?

Depending on your diagnosis, its severity and chronicity, and your overall health you may only need a few visits or you may need a few months of physical therapy. After your evaluation, your therapist will discuss your goals with you and determine the time frame she thinks it will take you to meet those goals.

What is a physical therapist?

A physical therapist is a health care professional who specializes in evaluating and treating problems that limit a person's movement and/or function. These problems are often caused by medical conditions involving the cardiopulmonary (heart and lungs,) neurologic (nerves,) and musculoskeletal systems (muscles, tendons, bones and joints.) All physical therapists have a degree from a university program that has been accredited specifically to train physical therapists, have passed the national licensing examination, and hold an active physical therapy license in the state in which they practice.

Why should I choose physical therapy to treat my problem?

Each profession possesses a body of knowledge that is unique to that profession. It's what sets them apart from other professions. The body of knowledge possessed by physical therapists is characterized by the use of physical modalities (heat, light, sound, electricity), manual therapy (hands-on techniques), and targeted muscle activity (neuromuscular re-education and therapeutic exercises) to promote optimal healing of the human body. No other health care providers have the ability to examine the human body from our perspective, develop a PT diagnosis, and render treatment that has specific physiologic and mechanical benefits to the body. In fact, it's against the law for them to try; physical therapy can only be performed by physical therapists. Other professions may be able to learn physical therapy techniques but do not have the training to use the techniques in an integrated fashion to achieve the desired outcomes.

Why should I choose ProActive Physical Therapy & Rehabilitation?

Janet and Diane were led to open a practice that focuses on people, not conditions. They believe that by cutting out bureaucracy and focusing their attention on the patient in front of them, they can have meaningful impact in the lives of those people. They both value excellence and strive to provide the highest level of care for every patient, every visit. They have excellent analytical and technical skills, and decades of experience that allows them to achieve superior outcomes. But above that, they want to create an environment that shows people how much they genuinely love and care about them.

Do you provide Home Health Physical Therapy?

No, ProActive Physical Therapy & Rehabilitation, LLC is not a licensed Home Health agency and cannot provide or bill for services to clients who meet the criteria for home health care. However, we do provide outpatient therapy in the client's home for individuals who no longer qualify for home health services, but are not able to travel to the therapy clinic because of medical reasons. Please call us and speak with our staff to find out about our PT House Call options.

Will physical therapy make me hurt more?

The short answer is no. Physical therapy should make you feel better, not worse. We will make sure that we do everything possible to keep you comfortable throughout your treatment. Depending on the problem that brings you to therapy, you may have some discomfort or soreness during or after the session, but it should not be painful. We encourage you to communicate with your therapist throughout your treatment so she can adjust her techniques to your tolerance. That being said, there are some occasions when you might have an increase in your pain during or after your physical therapy session, particularly early in your program when your therapist is learning what your tolerances are and how your body responds to treatment. Please communicate your symptoms to your therapist and she will make adjustments to your treatment to keep you comfortable. Some post-operative patients who do not have good pain management have a difficult time participating in physical therapy because of the pain. We will work with your physician to achieve pain management at a level acceptable to you so you can receive the physical therapy that is vital to your recovery.

How experienced are your therapists in treating my condition?

Experience is very important when selecting your therapist. Research has shown that physical therapists with over 7 years of experience are significantly better at managing patients with musculoskeletal conditions than therapists with less than 7 years experience. ProActive therapists have treated thousands of patients over the past 20+ years. They carefully select continuing education courses to stay up-to-date on the latest treatment approaches so they can provide the best care to their patients. For the past 6 years, Diane has been the senior therapist in a busy orthopedic clinic, responsible for treating the most complex patients, training physical therapy graduate students, and mentoring new therapists as they start their careers. In addition to treating orthopedic conditions , Diane has experience with and developed protocols for treating patients with amputations, chronic pain, organ transplants, and cancer.

Do I need a referral from my doctor receive physical therapy?

No, in the state of Georgia you can receive physical therapy without a referral from your physician. However, Medicare, Tricare and many private insurers require you to have a physician referral before they will pay for your treatment. Please check with your insurer to find out what your contract requires.

Why should I choose a private practice physical therapist?

The practice location should not be the primary factor in what therapist you choose to see. You should choose a therapist who can provide the treatment you need in an environment where you can heal. One benefit of going to a private practice is that your therapist is more responsive to you, not to administrators three levels up the chain of command. We are able to make immediate decisions and take immediate action to meet your needs. We know that you can choose to go anyplace to have treatment, and we place great value on the fact that you chose ProActive.

What about having therapy at my doctors office?

Again, the practice location shouldnt be the primary factor in what therapist you choose to see. You should choose a therapist who can provide the treatment you need in an environment where you can heal. Studies have shown that communication between a doctor and therapist practicing in the same suite is not any better than between independent practices. Your ProActive therapist will work closely with your doctor to keep the lines of communication open and provide coordinated care.

Who will treat me?

Barring unforeseen circumstances, you will receive all your treatment from the same therapist who performs your evaluation. The biggest benefit to this model is that your therapist stays up-to-date on your progress and can more rapidly advance your treatment program. The biggest drawback is that sometimes it's beneficial to have a different therapist look at you with a fresh eye. They may pick up on something that your therapist did not see, or did not think clinically important; or they may know a technique that may be particularly beneficial to you. We will attempt to balance these factors to ensure that you get the care that you need every session.

What specialties do you offer?

ProActive Physical Therapy & Rehabilitation provides aquatic therapy to patients with fibromyalgia, arthritis, hip and knee conditions,low back pain, and many other conditions in a heated pool. We offer the only aquatic-based balance program in Augusta. ProActive therapists provide Occupational Rehabilitation services to individuals and companies in the area. We have a work hardening program to return injured workers to work safely and expediently. We perform ergonomic evaluations and interventions. ProActive therapists offer PT House Calls in the clients home, work, school or gym.

How much does physical therapy cost?

It's complicated. Just like each passenger in an airplane paid a different price for their seat, every patient's therapy will have different costs based on the type and number of treatments they receive and who pays for it. Most therapy services are paid for by health insurance. Each health insurance company has a different fee schedule that determines how much they pay for each service. Each patient's insurance policy specifies financial expectations that the insurance company requires of him/her, including co-payments (co-pays) and deductibles. After the staff at ProActive receives your insurance information and completes the insurance verification process, we will be able to give you a realistic estimate of your projected expenses. We realize that participation in physical therapy can be a big investment, and we are committed to giving you the greatest value for your investment.

How does the billing process work?

You will pay any co-pays and deductibles required by your insurance company at the desk each time you check in. After your visit is completed, your therapist will submit to your insurance company (electronically or via a paper bill that is mailed out) a bill using the appropriate charge codes for the services you received. Your insurance company with process the bill and pay ProActive (electronically or with a check) according to an agreed upon fee schedule. They will then send ProActive and you an Explanation of Benefits (EOB). Your EOB will tell you how much you owe ProActive Physical Therapy & Rehabilitation, and you will pay us by cash, check or credit card. This process usually takes less than 45 days.